This program utilizes Fraud Resolution to counter the growing need of consumers who are concerned about or victims of Identity Theft. Due to a substantial and increasing demand for Fraud Resolution services, CLC, a leading provider of affordable legal and financial services, is pioneering a movement to forever change the way consumers resolve Identity Theft & Fraud related issues.

“One out of every five Americans, or a member of their family have been victimized by identity theft.”

The Need For ID Theft Protection & Response

Identity theft is one of the fastest growing crimes in the nation. One out of every five Americans, or a member of their family has been victimized by identity theft. Over 700,000 Americans are victims of ID theft annually and this number is rapidly growing.

Identity theft is a crime that is almost solely on the shoulders of the victim to resolve. Currently there is little assistance given to consumers who need to resolve ID theft issues. The average consumer spends over 175 hours and over $1,000 per occurrence resolving ID theft issues. It will take a victim of ID theft an average of 2 to 5 years to clear-up resulting credit related problems.

If a consumer does not respond to a creditor within 2 weeks of identity theft their chances of recovery are greatly decreased.

The Identity Theft Solution

CLC’s Fraud Resolution services assist consumers at the inception of a fraud related emergency. CLC’s Fraud Resolution Program™ is an affordable and expedient process that:   

• Provides members with a 60-minute free consultation with a highly trained Fraud Resolution Specialist.™ and conducts eight emergency response activities.

• Assists members with restoring their identity and good credit.

• Provides members with a free “ID Theft Emergency Response Kit”

• Administers the costly steps to dispute fraudulent debts as a result of ID theft.

• Follow-up with the member and monitor the Fraud Resolution progress.

Our fraud resolution program focuses not only on the immediate fraud related issues that a member is facing, but also educates the member on preventative steps to insure that they will not be victimized again. By utilizing our Fraud Resolution Program members will receive assistance from a trained specialist that can assist the member in expediting their fraud claims and restoring their good credit. When ID Theft occurs “Fraud Resolution is a must”. Studies show that if a consumer does not respond to a creditor within 2 weeks of identity theft their chances of recovery are greatly decreased.

Our program helps member’s resolve fraud related issues “when time is not on their side.”

How It Works

 Our Fraud Resolution Program is a confidential and easily accessible service that provides an administrative structure for dealing with Identity Theft. By simply contacting CLC customer service, a member will receive a free 60 Minute Consultation with a trained and experienced Fraud Resolution Specialist in our call center. Our professional staff and highly trained specialists are available to listen to your issues, answer your questions, and assist members with restoring their identity and good credit.

When a member contacts a CLC Fraud Resolution Specialist and informs us of ID Theft we will conduct the following eight emergency response activities:

1. Provide the member with a uniform ID Theft Affidavit, answer any questions with regards to completing the affidavit and counsel the member on submitting the affidavit to the proper authorities, credit bureaus, and creditors. 

2. Furnish the member with separate fraudulent account statements for itemizing each fraudulent occurrence and advising the members on where to submit the statements. 

3. Direct the member on where to report the fraudulent activity and how to notify the: local and federal authorities, and the fraud department of their creditors.

4. Furnish the member with the contact information for the three major credit-reporting agencies.

5. Advise the member on how to obtain a “free copy” of their credit report and how to place a “Fraud Alert” on their credit record.

6. Provide the member with an “ID Theft Emergency Response Kit.™”

7. Educate the member on how identity theft occurs and inform the member of protective measures to take to avoid further ID theft occurrences

8.  Follow-up with the member and monitor the Fraud Resolution progress. 

Our Highly Trained Fraud Resolution Specialists

Each FRS is a qualified customer service professional and is both Certified under the Fair Credit Reporting Act and holds a Certification as a Consumer Interviewer under the Fair Credit Reporting Act.  The average customer service experience of the FRS group is thirteen (13) years.

The Identity Theft Division Manager is a licensed attorney with twenty-nine (29) years of experience in the fields of civil litigation, securities and corporate business law and management.